Delete your Debelu account
You can request deletion from your account settings or contact our privacy team using the email address registered to your account.
Before you request deletion
- Complete or resolve any open orders, refunds, and disputes.
- Contact support about any remaining wallet balance or pending payout.
- Save any receipts or records you want to keep.
Request account deletion
Sign in, open Privacy settings, and select Delete account. If you cannot sign in, email privacy@debelu.com with the subject “Delete my Debelu account”. We will need to verify that you own the account.
Your account is deleted 30 days after you ask. Until then you can change your mind: sign in again and your account is kept.
What happens to your data
Deletion affects your profile and associated personal data. Some transaction records may need to be retained. Review the Privacy Policy for the data covered and retention details. Contact the privacy team for help with a pending request.
If you cannot access your account
Try password recovery first. You can also contact the privacy team from your registered email address. Include the account email and the request you want to make; never send your password, login code, delivery PIN or full payment-card details.
Following up on a request
Keep a copy of your request and any acknowledgement. If an order, dispute or payout is still open, explain it when contacting support so the account request and transaction issue can be handled together. Ask the privacy team which records must be retained and why.
Deletion is different from resolving a purchase complaint. Visit dispute help for an order issue, or read the Privacy Policy for access, correction and other data-rights requests.